The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,049 reviewsReviews
I was sent messages telling me to book for certain treatments but when I rang there was no appointments available and they had no idea when they would have any more !
Eventually after consistently ringing and calling in at the surgery I got appointments but they're were weeks or sometimes months away. What makes it more frustrating is that the surgery is often empty when you do go whereas in the past this was never the case!
The nurse was professional and explained everything
Everything was fine from booking appointments to diagnostics and results.
Overall, the usual good service and clear guidance and advice.
Unfortunately the doctor I saw (Dr. [name removed]) was not the one who initiated the appointment ( Dr. [name removed]) so the purpose of the session was not immediately obvious. Additionally it wasn’t clear which issues were to addressed by specialists at LRI, Preston or GP/pharmacy.
Haven’t had a problem. Can’t be more helpful
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk